Have a question about coworking at Grind? Let us help.

Non-Member Questions

Can I take a tour?
What are your hours?
How does billing work?
What if I want to cancel or change my membership type?

Can I work out of any Grind location?
Do I have to pay a deposit in order to join?

Do I have to make a reservation before I come in?
Can I bring a guest into the space for the day?
Can I print, scan, fax, and copy? How much does it cost?
Can I use the Grind mailing address to receive mail?
Do you have phone answering services?
Do you have monitors I can use at Grind?
Is it okay if I use my cell phone?
What do you have by way of beverages?
What kind of coffee do you have?
Does Grind have any partner spaces around the country I can work out of? What is LExC?
What do I do if I have a big group of people coming in for a meeting?
Do I get a locker?
Can I reserve a specific table for me and my collaborators?

What do I do if I want to leave the space for lunch, but don’t want to lose my seat?
What’s nearby for lunch?
Are you pet friendly?
I love Grind and I want all my friends to work here!  Do I get anything for referring them?
What kind of people work out of Grind?
Ok great.  So how do I meet them?

Member Questions

What do I do when I show up to Grind?
How do I change my billing information?
What does my access card do?
How do I display my work on the gallery wall?
How do I access the agora?
How do I print?
What is direct trade coffee?
How do I make myself some fancy coffee?
How do I make a pour over?
How do I make myself chemex coffee?
Can I keep my lunch in the fridge?
Do you have a pen/pencil/envelope I could borrow?

Non-Member Questions

Can I take a tour?

Of course!  If possible, schedule a tour through our website. But if you happen to be in the area, feel free to pop in and if one of our team members is available, we’ll have them show you around.

What are your hours?

Grind Broadway and Grind Park are open from 8 a.m. to midnight, Monday to Friday. Grind Broadway is also open on Saturdays from 8 a.m. to 5 p.m.

Grind LaSalle is open from 7 a.m. to 9 p.m., Monday to Friday.

However, if you have a project that needs your full (and late) attention, we can accommodate you. Don’t hesitate to ask.

How does billing work?

If you are a Moonlighter, Monthly, Dedicated or Team Room member, we will charge your credit card once a month, on the anniversary of the day that you first got your Grind membership.  You can start your membership cycle on any day of the month.

If you are a Daily member, you will be charged at midnight on the days that you have checked into Grind. All of the charges that you have incurred during the day (check in, conference rooms, printing) will be made at that point.

If you have any questions about billing, please talk to us! You can ask your Space Manager, call us, or e-mail us at membership@grindspaces.com.

What if I want to cancel or change my membership type?

We require thirty days notice (prior to your date of renewal) if you plan on dropping from a Moonlighter, Monthly, Conference Room, or Dedicated member to a Daily member. Once you’re a Daily member, you’re a member for life! You won’t be charged for anything unless you use the space.

Can I work out of any Grind location?

Daily members, Moonlighters, and Global Grindists are free to work out of any Grind space.  Monthly members and Dedicated members have 4 days a month to work out of any Grind location that is not their homebase.  

Do I have to pay a deposit in order to join?

New Daily members are charged $120 when they sign up, which is pre-payment for their first three days of working in the space.  This credit never expires. Once it’s used up, daily members pay as they go.

No deposit is required for Moonlighters, Monthly, Dedicated, or Global members.  Pay for your first month and start working immediately. 

Do I have to make a reservation before I come in?

If you’re planning on working out in the open space, there is no need to make a reservation.  Come in any time during our business hours and pick your seat!  If you plan on using a conference room, make sure to make a reservation through our members site.

Can I bring a guest into the space for the day?

Each member (no matter if they're Daily or Monthly) gets 2 cumulative guests hours each day.  We ask that you try to meet with your guest in the cafe area so that we can make sure there are enough seats for our members.  Once those 2 hours/day are used up, we will charge you $40 for each additional guest over your allotted 2 hours.

Can I print, scan, fax, and copy? How much does it cost?

Every Grind location features an all-in-one printer/faxer/copier/scanner.  Monthly, Dedicated, Global, and Team Room members get a $35/mo printing allowance.  Moonlighters get a $20/mo printing allowance and Daily members are charged per copy.  Printing costs ten cents for each black and white page, and thirty five cents for each color print.

Can I use the Grind mailing address to receive mail? 

This is one of the perks of being a Moonlighter, Monthly, Dedicated, Global, or Team Room member. With any of these membership options, you’re welcome to use the Grind mailing address as your own. To receive mail, address it to your permanent Grind location. We’ll receive your mail, put it aside, and deliver it to you when you’re at Grind.

Your Company Name
419 Park Avenue South, 2nd Floor
New York, NY 10016

or

Your Company Name
1412 Broadway, 22nd Floor
New York, NY 10018

or

Your Company Name
2 North LaSalle, 14th Floor
Chicago, IL 60602

Do you have phone answering services?

We don’t offer phone answering services, but all of our spaces are equipped with ethernet, in case you need to set up a VoIP.

Do you have monitors I can use at Grind?

We have awesome monitors that are available to Grindists, first come, first serve, at no charge. They utilize an HDMI input, but you can borrow an adapter from the front desk, if you need to.

Is it okay if I use my cell phone?

This is your office, so make calls as needed. But remember, it’s also your neighbors work space. Note the designated phone booths--you’re more than welcome to use them.  We ask that if you plan on taking a phone call for over 5 minute, you use the cafe, a pod, or a phone booth.

What do you have by way of beverages?

Enjoy our direct buy Intelligentsia coffees and various assorted teas. Caffeine is important to us, and we know it is to you, too.

Help yourself, take one of our mugs to your desk, enjoy a nice cup for an early morning wake up or mid afternoon boost. (Or more than that--we can’t judge). 

Or, if water is more your thing, we have a filtered water cooler in all of our kitchens. Feel free to grab a glass as you please.

We also have Booze Cart at all of our locations every Friday at 5pm.

What kind of coffee do you have?

We only brew direct trade, Intelligentsia coffee. It’s available all day and it’s free for members and their guests.

Our Chemex and Pour Over coffees are single origin, meaning that they’re one kind of bean from one specific location. Our air pots, however, brew a blend of different beans, blended by Intelligentsia.

Does Grind have any partner spaces around the country I can work out of? What is LExC?

Grind is a member of the League of Extraordinary Coworking spaces, known as LExC (and pronounced “Lexie”), which gives our members access to workspaces across the country. 

www.lexc.org 

For Grind members, you now can have preferred access to quality workspaces when you visit other cities. There is no charge for the first visit to a workspace each year, and all visits after that are at the workspace’s normal daily rate. These are our current venue partners across the nation, more are being added:

  • Alexandria, VA: Connect113

  • Austin, TX: Link Coworking

  • Boston: WorkBar

  • Chicago: Enerspace

  • Denver: The Desk

  • Ft. Lauderdale, FL: Axis Space

  • Grand Rapids, MI: 654 Croswell

  • Los Angeles: BLANKSPACES

  • Los Angeles: NextSpace (Culver City and Venice)

  • Miami: Buro

  • Minneapolis & St. Paul: CoCo in

  • San Francisco: Nextspace (2 locations)

  • San Jose: Nextspace

  • Santa Cruz, CA: Nextspace

  • Seattle: The Makers Space

If you are interested in taking advantage of this opportunity, email us at membership@grindspaces.com and we will get you signed up (there’s no cost to sign up).

What do I do if I have a big group of people coming in for a meeting? 

We have conference rooms of varying sizes at each space that can be rented by the hour and booked online or at the front desk.  Most rooms come equipped with an HDMI screen, white boards, webcams, and video conferencing phones. Please let us know 24 hours in advance if you need to cancel your conference room reservation.

Do I get a locker?

This is a perk of Monthly membership. Each Monthly member gets their own dedicated locker that requires no key, just a combination.

Can I reserve a specific table for me and my collaborators?

Due to the nature of the space, we cannot specifically reserve a table for you out in the open coworking space. Dedicated seating is available as a Monthly membership option.

What do I do if I want to leave the space for lunch, but don’t want to lose my seat?

Heading out for lunch and want to save your seat? Not a problem.  Feel free to leave your items at your desk--we are fully staffed at all times and carefully monitor the space to insure your items stay where you left them.

What’s nearby for lunch?

There are tons of places to eat around all of our locations. For a detailed list, we have a concierge binder with a list of all the locations. If you would like a more personalized opinion, feel free to ask. We would be happy to tell you what we love.

Are you pet friendly?

We love furry friends just as much as you do, but unfortunately pets are not allowed in any of our locations.

I love Grind and I want all my friends to work here!  Do I get anything for referring them?

You bet you do!  For each monthly member you refer, you get a $100 credit to your account.

What kind of people work out of Grind? 

We’ve got all kinds here!  We’re industry agnostic, which means that we’ve got architects, lawyers, brand strategists, venture capitalists, food startups, and everything in between.  We’ve got solopreneurs, small teams, large teams, and remote workers.  We also strive to maintain a true gender balance in all of our locations.

Ok great.  So how do I meet them?

Grind is a collaborative space, so we encourage members to meet and mingle.  We also have a beautiful agora on our member site that allows our members to search by name, profession, skill, and company within the Grind community. We also have happy hours, member-run clubs, and many other networking opportunities for our community to meet on a regular basis.

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Member Questions

What do I do when I show up to Grind?

When you come into Grind, all you have to do is tap your access card on the reader at the front desk and you’re all set! Whoever is at the desk will make sure that you’re all checked in, and we’ll let you know if there are any problems.

How do I change my billing information?

Simply go to members.grindspaces.com and you'll be able to update all billing information for your acccount. 

What does my access card do?

Your access card is an RFID card. You can use it to display your work on the video gallery wall, gain access to the building after hours, and print your projects. It’s your key to everything Grind.

In order to use your access card to print, you have to first install the print driver onto your computer. We can help you out with that. Once installed, send your project to the printer, tap the card reader, and your project will print.

How do I display my work on the gallery wall?

To display your work on the gallery wall, you need to upload your work through your member site.  To do this, go to members.grindspaces.com. When you upload your work, it becomes a part of the ongoing, always changing gallery, complete with your name and information. If you would like the wall to display only your work, tap your access card on the reader on the gallery wall, and it’s all about you. 

How do I access the agora?

Go to agora.grindspaces.com and use the email address associated with your account to login. Once you're in, you'll be able to search within the Grind community by name, industry, and keyword.

How do I print?

The printer software needs to be installed on to your computer, and we have the flash drive necessary to do that. Ask for the drive, the instructions or the help at our front desk and we'll be happy to make sure you’re able to print.

What is direct trade coffee?

Direct trade means that they get their coffee right from the farmers. There’s no buyers or sellers other than Intelligentsia and those who grew the beans. Pretty cool. 

Intelligentsia roasts their coffee themselves and delivers it to us within 24 hours of it being roasted. Our collaboration with Intelligentsia means that you get the best, freshest coffee, and can feel good about drinking it.

How do I make myself some fancy coffee?

We want to make sure you can have the coffee you want, when you want it. If you would like to venture into the world of high class brews and make yourself a chemex or a pour over, we can help! Ask anyone working the space to help you make your perfect cup. If you’re a little more hands on and would like to do it all yourself, the directions are framed on the coffee bar.

How do I make a pour over?

Making pour over coffee is a surprisingly simple and delicious way to enjoy your coffee.

1) Put a pour over cone on the top of your coffee mug.

2) Take a filter, open it up, and set it in the cone.

3) Rinse the filter thoroughly with hot water.

4) Pour out the excess water in the bins provided. 

5) Put the previously measured coffee grinds in the filter.

6) Pour a little bit of water over the grinds and let it filter all the way through. You want to pour the water around the top in a counter clockwise pattern.

7) Once the little bit of water drips through, repeat that step until you have the amount of coffee you wish. 

Enjoy!

How do I make myself chemex coffee?

Making a good chemex coffee is an important skill to master. However, for as complicated as it may seem, it’s really easy to make.

1) Take a filter and put it in the top of the chemex.

2) Use a little bit of the hot water to wet the filter. 

3) Once the filter is wet, empty out the extra water into the waste bucket provided.

4) Pour one of the previously measured cans of coffee grinds into the filter.

5) In a circular motion, pour a little bit of water over the grinds. Let the water seep through completely. As this is happening, the grinds are blooming to let all of the flavor out.

6) Once the water has gone through, pour more water on the grinds, again in the circular motion. 

7) Repeat this until all the water, 100 grams, has been used to make your coffee. 

If you would like help learning how to make chemex, please ask anyone on the Grind team to help you out.

Can I keep my lunch in the fridge? 

Absolutely! Label it, refrigerate it, enjoy it. Just remember that we will be cleaning out the fridge every Friday at 5 and anything unaccounted for or that is visibly old will be thrown out.  

Do you have a pen/pencil/envelope I could borrow?

Sure! If you have any sort of office supply need, we’re happy to help you out, just ask anyone on the Grind team to grab it for you. If we don’t have something that you use often, we can add it to our next office supply order.

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